What currency are prices in?

All prices are shown in Canadian dollars.

I don't have a PayPal account. Can I still order?

Yes. You do not need a PayPal account to place an order. You can check out as a guest.

How much is shipping?

Shipping to addresses within Canada and the USA is included in the price of each product.

If you live outside of North America you can still place an order. Once we receive your order and calculate shipping we will let you know the additional cost (if any).

Can I etransfer you money for an order?

Yes. Send us an email at newf.friends@gmail.com letting us know what you'd like and your shipping address. Then send us an etransfer to the same address. Once we receive your payment we will ship your order.

When will my order ship?

We are a volunteer run organization so sometimes life gets in the way but we normally ship orders out within 5 days of receiving them.

Can I pay over the phone by credit card?

No. We do not have credit card processing capability. Orders can be paid for through PayPal or via etransfer to newf.friends@gmail.com.

What is your return policy?

If, for any reason, you are not completely satisfied, contact us within 30 days of purchase. All return shipping is at owner's expense.

What is Newf Friends?

We are a non-profit organization committed to helping abused and abandoned Newfoundland dogs find happy loving homes. Since 2007, our network of foster families have evaluated and rescued over 250 Newfs, restored their health, and used a "best match" philosophy to find forever homes for our friends. Learn more on our website: www.newf-friends.ca

The size I want isn't showing.

If you don't see the size you want it means that particular size has sold out. As a small rescue we typically only create and order new products once every year or two.